Technology Help


Technology Help Number: 217-244-1111

Our phone lines are open Sunday - Thursday, 7 a.m. - 10 p.m.

Help requests are checked throughout all breaks and sessions. The phone line is not serviced during breaks and summer sessions. Our student Network Technicians (NetTechs) are available to meet with residents in room or by appointment to assist with technology needs.

Technology FAQ

How do I connect to wireless?

Technology Services Wi-Fi Help Portal Page - Start Here.

Technology Services at Illinois provides Internet connections for various purposes, each of which
requires specific security protocols and configuration settings for an optimal experience. University
Housing recommends the use of campus wireless networks for your internet needs.

Home wireless router or hotspot devices are not allowed in the residence halls.

How do I print to a computer lab printer?

You can print using the campus PaperCut web application, which requires Illini Cash for payment. Residents may print from lab computers or their own personal devices.


Housing Residents Grayscale: $.07 Color – $.30
Other Campus Users Grayscale: $.10 Color – $.40

How do I get a wired connection?

Wired ethernet connections are available in most residence hall rooms. Some wired connections in University Housing residence hall rooms use older technology that is much slower(~5-7mbps) than wireless(~over 500mbps). If a wired connection is required, please contact us by submitting a help request.

Can I connect my own router in my room?

Wireless routers are not allowed in the residence halls.

Rooms with wireless routers will have their connection disabled until the wireless router is removed. Unmanaged ethernet switches that do not broadcast a wireless signal are allowed.

Where can I find a Housing computer lab or printer?

All locations have printers, Windows PCs and most have iMacs, scanners and EWS machines.

Student staff are usually available to help during lab hours 7pm-10pm Sunday–Thursday. Lab availability and staffing is limited during summer sessions, breaks and holidays.

Lab Locations

Search the campus map.

Allen Hall
Allen 52
Allen Corridor 144
Allen 152 Mac Lab

Evans 10
Evans Lobby 101

Daniels Hall
Daniels 322

Florida Avenue Residence Halls (FAR)
Florida Avenue 9
Florida Avenue Corridor 102
WIMSE - Trelease 231

Goodwin-Green Apartments
Goodwin Lobby 116

Ikenberry Commons
Bousfield 1029
Clark 100
Hopkins 116
Nugent 1136
Scott 116
SDRP 1010
SDRP 2010
Snyder 116
Taft-Van Doren 1
Wassaja 1101
Weston 166

Illinois Street Residence Halls (ISR)
ISR Wardall Lobby

Lincoln Avenue (LAR)
LAR 144

Orchard Downs Apartments
Orchard Downs 2030-A, Orchard Street

Pennsylvania Avenue (PAR)
PAR 104A

Sherman 40

How can I apply to be part of the Housing student technology staff?

Work with us! Apply to be a NetTech here.