Printers

Each computer lab has a printer which can print in grayscale. Select locations also have color printers.

Your printing fees are charged to your student account, which is the same account that your tuition is charged to, Or it will be charged to your iCard using Illini Cash.

Printing via PaperCut

PaperCut allows you to print from any device connected to IllinoisNet or ResNet, including lab machines.

  1. Log in to the PaperCut web application
  2. Click on Web Print on the left panel
  3. Select Submit a Job »
  4. Choose the printer. For grayscale prints, select a printer ending in bw; for color, color.
  5. Select Print Options and Account Selection »
  6. Type how many copies you want to make by "Copies:"
  7. Select Upload Documents »
  8. Select Upload from computer and select your files
  9. Select Upload & Complete »
  10. Go to the Print Release Station and select your print job
  11. Type in your AD password
  12. Select Release

Print directly

You can print directly to a printer from a lab machine, giving you more options for setting up your print job.

  1. Choose the printer. For grayscale prints, select a printer ending in bw; for color, color.
  2. If the Print Job Billing window pops up, select the account you'd like to be billed to, and then select OK
  3. After sending the print job, go to the Print Release Station and select your print job
  4. Type in your AD password
  5. Select Release

FAQ

How much does printing cost?

University Housing residents (does not include Private Certified Housing) Other users
Grayscale $0.07 $0.10
Color $0.30 $0.40

My password doesn't work!

Be sure that you are using your AD password. If you are sure you are, you can use the password station to change your AD password to the same AD password (or a different one if you prefer) and try using your credentials again.

I accidentally sent a print job I don't want!

To delete a print job, you can select "Delete" after typing in your password. Be sure not to press Enter since that will release the print job. Print jobs will automatically expire after an hour without activity.

Can I use my own paper?

If you would like to use your own paper, you can as long as it is made for use with laser printers and a reasonable size. Before sending the print job, set the printer's paper source to "Manual Paper Feed" (MPF). After releasing the print job at the Print Release Station, find the printer displaying a message regarding MPF, open the manual paper feed tray from the side panel, and insert your paper into the tray. Adjust the paper guides as necessary.

How can I adjust printer settings using PaperCut?

Unfortunately, PaperCut does not support more advanced printing options. If you would like to adjust printer settings for your print job, you can do so by using a lab computer and adjusting the appropriate printer from there.

How can I see my printing account?

Log in to the PaperCut web application, which has many details about your printing balances and transactions.

Where is my printing account charged to?

There are two ways you can pay for printing:

Bill Me Now. Your printing fees are charged using Illini Cash. At this time, only students have this option. Faculty and staff will be charged via Banner.

Bill Me Later. Your printing fees are charged to your student account once a month.  It is the same account that your tuition is charged to.

If you are printing via the PaperCut web application, charging to your personal account will charge your designated billing method (see question below). If you have not designated your billing method, the printing fees will be charged using Illini Cash (be sure to have funds in your Illini Cash account). You can check which billing method Papercut will use by clicking Review your billing method choice on the front page of the application.

How can I designate my billing method?

You can do so from a Windows lab machine:

  1. Open the Start menu
  2. Type "Change Default Print Billing Option" into the Windows Search Bar
  3. Select "Change Default Print Billing Option"
  4. Choose your preferred Billing Option

You may choose for your choice to be remembered for up to 4 months, 1 month, or to be asked your billing preference every time you print. If you do not select a choice you will be asked every time you print.

How can I use my printing credit provided by my college?

You cannot use printing credit provided by your college with Housing computer lab printers. See your college office to see where you can use your printing credit.

I'm being charged for color printing even though my print is grayscale!

This may happen for one of two reasons. (1) The black & white print was sent to a color printer, or (2) the printer settings on the computer were set to color rather than grayscale. Confirm that you are sending your print job to a printer ending in "bw" and that that specific printer is not set to print in color.

How do I get a refund?

  1. Log in to the PaperCut web application
  2. Select to Recent Print Jobs from the left panel
  3. Find the print job that should be refunded, using the filter tool in the top left if necessary
  4. Select Request refund next to the print job
  5. Select the refund amount
  6. Type in the reason for request
  7. Select Send

I think there's something defective with the printer!

Please contact the front desk with a detailed description of the problem so that we can fix the printer in a timely fashion. Feel free to request a refund if your prints were affected (see above). Please note that some print jobs will take longer to process than others (see below).

My print job is taking forever!

This may happen when your print job contains a lot of data, such as a 50-page thesis or print jobs with several images. Your print job will eventually go through. If there are multiple printers in a computer lab, you can potentially halve the amount of time you wait by separating your print job into equal divisions before sending them. Please keep this processing time in mind when dealing with potentially large print job.

My color print is coming out in grayscale! (or vice versa)

This may happen when the print job is sent to a printer that is set to grayscale/color incorrectly. Confirm that the printer settings are set to the correct color output.

My print looks nothing like what I meant to print!

This may happen when a software application alters a print job in order to make it easier to print. Converting your document to a PDF or XPS file and confirming that the file looks correct should solve most issues. You can convert a document to PDF or XPS by printing to Adobe PDF Writer and Microsoft XPS Document Writer (on Windows only), respectively.

Our printers cannot print less than about 0.25 inches away from the edge of the paper.