Facilities

Cable Television

Each apartment is equipped with a 90-channel basic cable television (TV) package. You may also order additional channels by contacting the cable company directly and paying for any additional charges. The cables provided in the apartment are the property of University Housing and must remain in the apartment when the lease ends.
Outside antennas and satellite dishes are not permitted.

For problems with cable television service, please submit a request by visiting www.housing.illinois.edu/resources/technology/comcastrequestform. You can also request assistance by calling the Family & Graduate Housing office at 217-333-5656 on business days between 8:00 a.m. and 5:00 p.m.

Computer Centers

Computer Centers are open 24 hours a day and are operated by University Housing. Our fast computers, software library, and high-resolution laser printers can be important resources for residents. Stuck with a computer or software problem? Ask a Computer Center consultant to help out or consult our tutorials. Residents of Orchard Downs may access the Computer Center located at 2030-A Orchard Street with their laundry key. The Orchard Downs Computer Center was updated in 2010 with 12 new Dell PCs with 23’ monitors and a color laser printer. Printing charges are billed to University accounts. In addition, wireless access is also available in the Computer Center as well as the North and South Laundry Buildings.

Goodwin-Green residents will find the Computer Center in the lobby of the 300 W. Goodwin building. Residents with a University login are eligible to use the Computer Centers. Residents are responsible for the supervision of their children in the Computer Center and are expected to follow all Computer Center guidelines as posted.

Car Wash

At Orchard Downs, University Housing has installed two waterspouts on the back of the South Laundry. Residents can park at the back of the building and have access to water to wash their cars. Residents must provide their own hose, bucket, and sponges/rags for car washing.

Electricity

Ameren is responsible for service delivery for electricity for power, and gas for heating. If you have any questions on your delivery services—such as power outages, metering, or service requests—please contact Ameren Illinois Customer  Service at 1-800-755-5000.

Homefield Energy is the electric supplier as of June 2011. If you have any questions regarding your electric supply, please call Homefield Energy at 1-866-694-1262.

Residents at Goodwin-Green are connected to the University system for heating, which is included in the rent. The heating system at Goodwin-Green is powered by steam, so it cannot be instantly turned on or off when the outdoor temperature varies over a wide range as is common in the spring and fall. The decision as to when the University turns the heating system on and off is based on the average outdoor temperature over a certain number of days. Each Goodwin-Green resident does have limited control over the heat output in their apartment with the knob that is part of the radiator in the apartment.

Each Family & Graduate Housing leaseholder will receive a monthly bill from Ameren. Co-tenants will receive one monthly bill which they will be responsible for paying in cooperation with one another.

Exterior Light Fixtures and Repairs

If the exterior door light or building light of your apartment is not working, please submit a work request by visiting www.housing.illinois.edu and click on “Request Maintenance.”

Ashton Woods and Orchard Downs

High-speed Internet service is provided by Comcast. Residents experiencing problems with their Internet service should submit a service request by visiting www.housing.illinois.edu/resources/technology/comcastrequestform. Residents may also call the Family & Graduate Housing office at 217-333-5656 for assistance during business hours.

Goodwin-Green

Internet service is provided by Technology Services at Illinois. Residents experiencing problems may receive assistance by calling the URHnet Helpline at 217-244-1111. The helpline operates from 7 to 10 p.m., Sunday through Thursday. You may also want to check out the following website: http://housing.illinois.edu/technology.

Laundry Facilities

University Housing provides laundry facilities at all apartment locations. Washers and dryers are available for residents’ use. The laundry facilities are shared by the Family & Graduate Housing community. Please follow common courtesy, remain with your clothes while using the machines, and remove your clothes from the washer or dryer as soon as the machine’s cycle is complete. Family & Graduate Housing is not responsible for clothes left in any machine or laundry facility. Residents may contact JETZ Laundry Service at 1-800-527-4928 for any
concerns about the machines. The University provides individual apartment size washers and dryers in the Orchard Downs remodeled apartments. Other than these units, individual mechanical washers or dryers  are not permitted  in any University apartments. Any apartment resident found to have a washer or dryer in their apartment will be considered to be in violation of their lease terms and conditions and subject to having their lease  terminated.

Ashton Woods

Washers and dryers are available in the lower level of each building for residents’ use.

Goodwin-Green

Laundry facilities are located in 1107 W. Green and in 300 S. Goodwin basement areas.  Ironing boards and irons are available for residents’ use in the laundry rooms in Goodwin and Green.

Orchard Downs

Two laundry facilities are conveniently located within the community.  The North Laundry is located near apartment buildings 1902, 1904, and 1906. The South Laundry is located near apartment buildings 2030, 2032, and 2034. You will receive a laundry key when you check in to Family & Graduate Housing. One extra laundry key can be given to households with two or more adults. This key will be given to the leaseholder and the leaseholder will be responsible for returning both keys when vacating the apartment.

Family & Graduate Housing has provided a washing machine and dryer in the Orchard Downs South Laundry that is specifically designed to assist residents in a wheelchair.  Please refrain from using these appliances so that our residents with limited mobility will have accessible appliances to use.

Mail

United States mailboxes are conveniently located in or near each apartment building. When you check in at the Family & Graduate Housing office you will receive a mail label with the leaseholder’s last or family name. If additional family members have a different last name than the leaseholder, then the dependents should request their own mail label. The U.S. Postal Service will deliver all first class mail to your mailbox on a daily basis (excluding Sundays and federal holidays).

When you provide your address to others, it should be written in the following manner: Your name
Your street address and apartment number or letter
City, State, Zip Code

Examples: Your name
1841 Orchard Pl, Apt. A   or
6403 Hazelwood Dr., Apt. 803
Urbana, IL 61801

OR
Your name
8423 S. First St., Apt. 462
Champaign, IL 61820

For all international mail, include USA after the address line.

Package Delivery

All apartment locations have a mailbox system which allows residents to receive packages from the United States Postal Service (USPS) via a secured package mailbox at each location. If you receive a package, a key to the secured box will be placed in your apartment mailbox. After obtaining the package from the mailbox, replace the key in the package box lock. It is important to retrieve these packages as quickly as possible so that the package box can be used by other members of the community. Packages delivered by other delivery companies will follow that company’s procedure.  The University is not able to receive packages on behalf of any resident. Packages sent to the Family & Graduate Housing office will be returned to sender.

Locations

At Goodwin-Green, the mailboxes are located in the main lobbies of 1107 W. Green and 300 S. Goodwin. At Ashton Woods and Orchard Downs, mailboxes are grouped together with individual boxes assigned to each apartment. The bank of mailboxes also has a slot for outgoing mail. Refer to the Ashton Woods and Orchard Downs maps for mailbox locations.

Recreational Facilities

All apartment locations have picnic areas and outdoor grills throughout the community. The site maps indicate specific locations. Please help maintain these areas by disposing of trash in an appropriate trash receptacle.    At Orchard Downs, playground facilities are scattered throughout the community. Residents are encouraged to use these for fun and safe spaces to play. Young children must always be supervised by an adult. For residents who enjoy playing basketball, courts are located near each of the buildings. At Goodwin-Green there is a small playground on the southeast corner of the property.

Shower Curtains

All residents are provided with a shower curtain when moving in to their apartment. Residents who chose to replace their shower curtain should refer to the size guidelines provided. Standard size (72-inch wide) shower curtains are the appropriate size for all Family & Graduate Housing apartments except one-bedroom apartments at Goodwin- Green. The correct size shower curtain for one-bedroom apartments at Goodwin-Green is 90 inches wide. If residents cannot locate a 90-inch wide shower curtain, it is recommended that they purchase one 72-inch wide and one 36-inch wide shower curtain and then overlap them on the shower rod. It is important that the shower curtain  be tucked into the tub while the shower is in use. Failure to do so will result in water damage to the resident’s apartment and that of his or her neighbors.

Telephone Service

Phone service is available by cellular (cell) phone, or by landline from a stationary phone in your apartment.

Cell Phones

You can purchase a cell phone and establish a service contract at many local stores. You may be asked to pay a deposit, and you should make sure you understand the terms of your cell phone contract. Inexpensive pre-paid cell phones are also widely available at local stores, and do not require a signed contract.

Landlines

There are several options for phone services. AT&T provides an option for landline telephone service in Orchard Downs and Ashton Woods apartments. Residents can contact AT&T at 1-800-459-0443. In most cases telephones can be installed easily and quickly by simply plugging the phone into the wall.

A deposit is usually required to initiate phone service. Make sure you know what the “extras” are that the telephone representative is selling to you and that your budget can afford the monthly cost. Long distance plans can also be purchased but it may be more cost effective to use a calling card available at most local  stores.

Goodwin - Green residents who would like to install a landline in their apartment will need to make arrangements through Technology Services at Illinois. Information regarding installation costs and monthly fees can be obtained from Technology Services at Illinois.