University Housing at Illinois University of Illinois at Urbana-Champaign

User Guidelines & Tips

  • You must log in using your NetID and your "CITES" password (you cannot share your campus login credentials). Each lab has a machine dedicated to reset your password. Click on the CITES Password button, log in, and check the box for CITES Instructional Computing Services Password.
  • Educational use takes priority. Please be aware of people needing to use the computers for school work.
  • You need your own disk to save files. All machines have floppy drives and CD writers, or you can use a USB thumbdrive. Files left on the local hard drive will be erased. Write your name on your disk in case it's misplaced.
  • Save files early and often. Computers do freeze and crash! It's frustrating to lose data when deadlines are close and nerves are frayed! Use
  • Got a really important project? Reboot the computer before starting. This resets it to a standard configuration no matter what previous users changed.
  • All print jobs have to be released by your CITES password at the Print Station.
  • Just barely struggling through? Ask a Peer Computing Consultant, PCC, for help. That's what we are here for!

Getting Help:

  • Call Helpline: (217) 244-1111
    7pm-10pm Sunday-Thursday
    Not in service during breaks or summers.

  • Submit a ResNet Help Request
    Checked all year (breaks & summers)


  • Visit our help staff from Sunday through Thursday starting at 7pm during the school year for common questions or problems. See posted signs for specific lab times.
  • Search our FAQs

See also:

At home at Illinois

We're Everywhere You Are: Student Affairs at Illinois